Frequently Asked Questions
Everything you need to know about our artisanal French ceramic cookware.
What makes Emile Henry ceramics special?
Our products are handcrafted in Burgundy, France, using high-quality mineral-rich clay and our proprietary HR Ceramic® (High Resistance) technology, which ensures even heat distribution and superior durability.
Can I use my Emile Henry cookware directly from the freezer to the oven?
Yes, our HR Ceramic® is designed to withstand extreme thermal shock. You can move your dish directly from a freezer at -20°C (-4°F) to a preheated oven at 270°C (520°F) without risk of cracking.
Is the glaze scratch-resistant?
Absolutely. Our glass-based glaze is extremely hard, allowing you to cut directly inside the dish with metal utensils without scratching or damaging the surface.
What is your shipping and delivery policy?
We offer standard and expedited shipping across the country. All items are packaged in specialized protective materials to ensure your ceramics arrive in perfect condition. Orders typically ship within 2-3 business days.
Do you offer a warranty on your products?
We stand by our craftsmanship. All Emile Henry products come with a 10-year warranty against manufacturing defects when used in a normal household environment according to our care instructions.
Are your products dishwasher and microwave safe?
Yes, all Emile Henry ceramic items are 100% dishwasher safe and compatible with microwave, oven, and broiler use. The colors will not fade even after repeated wash cycles.